Earlier today, Shopify suffered a major disruption that disrupted the operations of many merchants, leaving them unable to complete transactions.
According to Shopify status pageThe company has found the problem and fixed it.
The disruption is especially problematic because customers were actively searching for deals on Cyber Monday, one of the busiest online shopping days of the year. Shopify is one of the most popular e-commerce platforms for millions of businesses to create and manage online stores. company reports Shopify merchants handle more than 10% of all e-commerce transactions in the US
The problems began to surface around 6:45 a.m. PT, when select merchants reported difficulties logging into their Shopify accounts. Additionally, many people faced challenges accessing point-of-sale (POS) systems, preventing them from processing transactions.
Shopify’s status page recently confirmed that the company has identified and resolved the cause of the issue: its login authentication flow, which explains the POS login complexities. Shopify said it is now seeing signs of improvement and will continue to monitor the situation. It also advised traders that today’s outage is resulting in longer than usual wait times for support through its help center.
The exact number of merchants affected is unclear. However, DownDetector, a website that tracks reports submitted by users about website issues, noted that there were approximately 4,000 outage incidents.
